Orders & Returns
You can pay for your order with iDeal and PayPal. Payments to Craekker are safely conducted through MultiSafepay’s payment system. They guarantee that your transaction will be made securely. As soon as your payment has been received, Craekker will complete your order and deliver it to you within the stipulated delivery time. Please note that International orders may take longer to process and deliver.
RETURN AND EXCHANGE POLICY
If you would like to exchange your product, please return the product and place a new order. We are happy to assist with any kind of help!
Hopefully not necessary — but this is how you return your order:
- Prepare package
Place the packing slip and the item(s) you want to return in the bag it arrived in or a new shipping box.
- Fill in return form
Visit our return portal: https://craekker.shipping-portal.com/rp/
You will be guided through an easy return process there…
- Attach return label
Via our return portal you can print your return label — please have in mind you need to pay for the shipping costs of your return (they will be deducted from your refund).
- Ship it
Hand your parcel in to a pickup-shop of DPD (find it online: https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ or https://www.dpd.com/nl/nl/pickup-parcelshops/).
- Be patient
Money transfer might take up to 1 week after we received your return. If you have any questions in the meantime please drop us an email at [email protected]
And remember: There will be a happy end…
* Note: CRAEKKER will offer a full refund within 14 days from date of delivery. All items need to be in original state.
As soon as the order is placed and paid for, it cannot be cancelled. The reason for this is that the orders will be processed immediately, to achieve the shortest possible delivery period. Of course articles can be exchanged or returned.
GENERAL TERMS AND CONDITIONS
On all offers, orders and agreements of CRAEKKER attached Terms and Conditions will apply. The acceptance of an offer or the placing of an order imply that the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.